Terms of Use

Terms and Conditions of Sale for Avenue 62 Limited, trading as Live Snap Love. Contact details can be found at the bottom of this page.

Updated 9 Jan 2024

TERMS OF PARTICIPATION

Please READ carefully. By purchasing this product, the following Terms and Conditions are entered into by Live Snap Love, (“Company”, “we”, or “us”) and You (“Client” or “You”) agree to the follow terms stated herein.

CORE PROGRAM/SERVICE

Live Snap Love (herein referred to as “Company”) agrees to provide the purchased Program, (herein referred to as “Program”) identified in online commerce shopping cart. As a condition of participating in the Program, you agree to be bound by and to abide by all policies and procedures set out in this Agreement, including those incorporated by reference.

As part of the Program, the Company shall provide the following to Client: A Password Protected Program Area: The Company shall maintain a Program Area that may include video, audio and written lessons, templates, worksheets, checklists, and other trainings. You shall have access to this Program Area for as long as the Program Area exists, however no less than 12 months.

In the event that Company intends to close the Program Area, it shall provide clients with a minimum of 30 day notice and the ability to download the core resources contained in the Program Area.

In order to purchase and access a program from Live Snap Love, you must register for an account with us on our Teachable site. If you already have an account with us, you can log into your account using your registered email and password.

Following our receipt of your paid registration, you will receive an email confirming your purchase. If you do not receive this email and/or have any trouble accessing your purchased program, please email us at [email protected].

A description of each Live Snap Love program, together with the program framework and dates of instruction (if applicable), is published on our site. We will deliver each program in accordance with the information set out therein at the time of purchase.

Your registration is non-transferable, non-refundable, and valid only for the specific Live Snap Love program(s) that you purchased.

BONUSES

From time to time, the Company will offer bonuses to individuals who sign up for different Programs. You shall be entitled to any bonuses offered to you at the time of your enrolment. Bonuses are not part of the core program and are therefore not guaranteed to be available for the entire lifespan of the program and they vary depending on specific live and automated promotions throughout the year.

LIFETIME ACCESS

"Lifetime Access" means access to the core program for as long as the company is actively enrolling students into the same program. This means you will have access to it on a Password Protected Program Area for the lifetime of the program, however, no less than 12 months.

In the event that we decide to close the program and stop enrolling students, you will be given a minimum of 30 days notice and be able to download the core course materials. Access to the course on the Password Protected Program Area shall end.

BONUS STUDENT COMMUNITY

The bonus student community (The Live Snap Love Insiders Club) is “community ran” meaning that students are encouraged to help each other. A Community Manager, employed by the Company, oversees the group to ensure it is running smoothly.

Membership of the group is provided as a bonus, and is not part of the core program. It's a bonus that we include as a free gift and, thus, is revocable. Please note that in order to preserve the health of this group and protect all of our members, the Company reserves the right to remove anyone from this group, at any time, for any reason.

You shall have access to this closed community area for as long as the closed community area exists. In the event that Company intends to close the community, it shall provide clients with a 30 day notice.

IN-COURSE Q&A SUPPORT

If in-course Q&A is included in your chosen program, then you shall be able to submit questions for up to 12 months from the date of purchase, unless otherwise stated. After 12 months, we reserve the right to no longer provide support, even though you retain access to the materials.

IMAGE FEEDBACK

If image feedback was included in your chosen program, then you shall be able to submit your given assignments and ask questions for up to 6 months from the date of purchase. After 6 months, we will no longer provide feedback or support, even though you retain access to the materials.

Feedback will only be given on the prescribed assignments, and once feedback has been given on a particular assignment, it will have been completed. No further submissions for the same assignment will be given feedback.

DISCLAIMER

The Company’s Terms of Use, Privacy Policy, and Disclaimer are hereby incorporated by reference into this agreement. Except as modified by this Agreement, each of those agreements and policies shall apply fully to your participation in the Program.

Client understands Audrey Ann (herein referred to as “Consultant”) and Live Snap Love, is not an employee, agent, lawyer, doctor, manager, therapist, public relations or business manager, registered dietician, or financial analyst, psychotherapist or accountant. Client understands that Consultant has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for Client; (2) Perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a public relations manager (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for Client; (6) introduce Client to Consultant’s full network of contacts, media partners or business partners. Client understands that a relationship does not exist between the parties after the conclusion of this program. If the Parties continue their relationship, a separate agreement will be entered into.

FEES

In consideration of Your access to the Program, you agree to pay the fees as outlined in the sales and checkout page.

For some courses you may choose between a single payment (due immediately) or our monthly payment plan. If you elect to pay for the program in full, you can pay in one payment. If you select the payment plan, you must pay the initial payment today and then your selected payment method will be automatically charged the following payments on a monthly basis.

If you opt for monthly payments, you will remain responsible for those payments unless you obtain a refund according to the Program’s Refund Policy set forth below. You may not cancel or avoid these payments except through the Refund Policy. In the event that any payment is not made, the Company shall immediately suspend your access to the Program, and to the Course Platform (if you have purchased previous programs, this means you will lose access to those also)

If your account remains unpaid for longer than 60 (sixty) days, the Company reserves the right to report any balance owed to a credit reporting bureau and/or collections agency subject to the Company's sole discretion until the account is caught up and in good standing.

To be clear, our programs are not a monthly subscription model that can be canceled or a "pay-in-part" program where you pay only for access to certain modules and not others, or for a certain length of time.

Not all programs have the ability to pay via a payment plan.

METHODS OF PAYMENT

If You elect for the payment plan, You hereby authorize the Company to charge your credit card or debit card automatically according to the terms set forth in the Fees section above.

Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly fee, you must provide a new eligible payment method promptly or your program access will be removed.

If you do not request a refund within the terms of the program with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan and you understand that your membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect any and all outstanding receivables, using any eligible payment method we have on record for your account.

REFUND POLICY

We offer a 7 day money back guarantee as set out below. If you don’t feel like we’ve delivered on our promise, simply email us at [email protected] within 7 days of purchase and we’ll promptly refund any money paid, subject to the following conditions.

Deadline to Apply for Refund. We will not provide refunds more than 7 days following the date of purchase. After day 7, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless if you complete the program. If you opted for a payment plan and you do not request a refund within 7 days, you are required to complete the remaining payments of your payment plan
Refund Eligibility. To be eligible for a refund, you must not download materials (video or PDF's), or any of the bonus materials. If you do so, you will not be eligible for a refund. That’s because we give you all the materials up front in good faith, so we expect the same back!
Company Discretion. All refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.
When a Refund is Granted. Upon determining that you are entitled to a refund, we will promptly issue an instruction to the payment processor to issue the refund. This usually takes around 3 - 4 days. Please note we don’t control its payment processor, and will not be able to expedite any refunds! If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under this Agreement and the Company’s Terms of Use. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, PDF downloads, slide shows, membership areas, social media groups, and any other resources.
Only One Refund Per Customer. If you request and receive a refund for any product, service, or course as part of any of our 100% money back guarantees, you will be allowed to purchase other products, services or courses in the future, or even the same product, service or course in the future; but, in doing so, you acknowledge that you waive your right to a refund on any and all of those future purchases, at any time, for any reason. In other words, you can’t get a refund more than once :)

The Company reserves the right to deny a refund and remove access for a student who plagiarizes any material found on live-snap-love.teachable.com or any of its subsidiary brands and websites, including, but not limited to: audreyannphoto.com, livesnaplove.com, autotoawesome.com, launchintolightroom.com, livesnaplove.lpages.co etc

If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: [email protected]

CONFIDENTIALITY

The Company respects the privacy of its clients and will not disclose any information You provide except as set forth in this Agreement. As a condition of participating in the Program, you hereby agree to respect the privacy of other Program participants and to respect the Company’s confidential information.

Specifically, you shall not share any information provided by other Program participants outside of the bounds of the Program unless you receive express written permission from such other participant to share the information. Similarly, the content of the Program contains the Company’s proprietary methods, processes, forms, templates, and other information. You hereby agree not to share the information provided to You in the Program with anyone other than the Company, it’s owners and employees, and other Program participants.

NO TRANSFER OF INTELLECTUAL PROPERTY

All content included as part of the Program, such as text, graphics, logos, images, as well as the compilation thereof, and any software used in the Program, is the property of the Company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.

The Company name, the Company logo, the Company slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans in the Program are the trademarks of their respective owners.

Your participation in the Program does not result in a transfer of any intellectual property to You, and, as a condition of participation in the Program, You agree to observe and abide by all copyright and other intellectual property protection.

You are granted a single-use, non-exclusive, non-transferable, revocable license to access and use the Program content and resources. You hereby agree that You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found in the Program.

The Company content is not for resale. Your participation in the Program does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without the express written permission of the Company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the Company or our licensors except as expressly authorized herein.

You hereby agree that any infringement of the Company’s intellectual property shall result in an immediate termination of the license granted hereunder. To be clear, if you violate the Company’s intellectual property rights, your access to the Program will be terminated immediately, and you shall not be entitled to a refund of any portion of the fees.

CLIENT RESPONSIBILITY

INDEPENDENT CONTRACTOR STATUS

Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship. The Company is agreeing only to provide Client with access to the Program, which provides education and information. The information contained in the Program, including any interactions with the instructors, is not intended as, and shall not be understood or construed as, professional advice.

FORCE MAJEURE

The Company shall not be liable or responsible to You, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the Company including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

SEVERABILITY/WAIVER

If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

MISCELLANEOUS

You agree to absolve and do hereby absolve the Company of any and all liability or loss that you or any person or entity associated with you may suffer or incur as a result of use of the Program and/or any information and resources contained in the Program. You agree that the Company shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages for use of the Program.

The information, software, products, and service included or available through the Program may include inaccuracies or typographical errors. Changes are periodically added to the information in the Program. The Company and/or its suppliers may make improvements and/or changes in the Program at any time.

The Company and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained in the Program for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. The Company and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

To the maximum extent permitted by applicable law, in no event shall the Company and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the Program, with the delay or inability to use the Program or related service, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Program, or otherwise arising out of the use of the Program, whether based on contract, tort, negligence, strict liability, or otherwise, even if the Company or any of its suppliers has been advised of the possibility of damages. If you are dissatisfied with the Program or any portion of it, your sole and exclusive remedy is to discontinue using the Program. for errors or omissions that may appear in any of the program materials.

ASSIGNMENT

Client may not assign this Agreement without express written consent of Company.

MODIFICATION

reserves the right to update these Terms from time to time, and the effective date of any updated Terms will be set forth above. Your continued use of our Site constitutes your assent to any such updated Terms.

TERMINATION

The Company reserves the right, in its sole discretion, to terminate your access to the Program and the related services or any portion thereof at any time, if You become disruptive to the Company or other Program participants, if You fail to follow the Program guidelines, or if You otherwise violate this Agreement. You shall not be entitled to a refund of any portion of the fees and shall not be excused from any remaining payments under a payment plan in the event of such termination.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Program and related services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.

RESOLUTION OF DISPUTES

You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to the Program. To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only in the courts that are geographically nearest to Edinburgh, Scotland, UK.

EQUITABLE RELIEF

In the event that a dispute arises between the Parties for which monetary relief is inadequate and where a Party may suffer irreparable harm in the absence of an appropriate remedy, the injured Party may apply to any court of competent jurisdiction for equitable relief, including without limitation a temporary restraining order or injunction.

NO GUARANTEES

You agree that the Company has not made any guarantees about the results of taking any action, whether recommended on this Website or not. The Company provides educational and informational resources that are intended to help users of this website succeed in photography and otherwise. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Company. You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether clients or customers of the Company or otherwise – applying the principles set out in this Website are no guarantee that you or any other person or entity will be able to obtain similar results.

If you do not understand or agree with any of these conditions, please do not order this material. If you require further clarification, please contact [email protected]

Principle Business Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ

Last updated: 9 Jan 2024